Overview
Communities information is used in the system as a means of grouping and classifying service requests and work orders on the basis of local neighborhoods or hamlets. Reports and on-screen views can then be generated broken down by or filtered by, among other factors, community. Notifications can be sent to community-specific supervisors.
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Communities are only available if enabled through Home 🢡 Preferences.
To add a new Community:
Click +New Community ❶. The New Community dialog box appears:
- Enter a Name and click Add .
To rename a Community, click the Edit icon 
❷.
To delete a Community, click he delete icon 
❸.
If Community is enabled for a database, it appears as an additional field in service requests and work orders. Maintenance reports can be generated on the basis of Communities (primary or secondary grouping factor). Notification rules can be set up for specific service request types and work order types by communities. See a Notification example below.
