Overview

Customer Follow up Emails can be set up in Citywide to ensure email notifications are sent to the applicant and any contacts on the permit request. You can enable email notifications on various application statuses or triggers and inspection results or statuses.

Customer Email notifications

To activate applicant email notifications for Permit applications

1. Navigate to Permitting > Other Permits > Customer Follow up Emails
2. Select which notifications you want to enable: Other Permits or Inspections 
3. Enable Permit Types Ž: Select the permit type(s) from the drop down list to enable customer emails to be sent for.
   • For multiple selections, hold the Ctrl key down and select one or more permit types. 
4. Message Fields : Include what fields you want to include in the email. Select the toggle to Yes or No for:
   • Permit #
   • Permit Type
   • Status
   • External Comments
   • Project Address
5. Actions : Scroll down and click the pencil icon  on the applicable status/trigger to activate the email notification.
   • Select the Active toggle to Yes or No
   • Include any custom text you want to include in the message of the email
   • Click Save
   • Click the envelope icon  to preview the email notification 
6. Click Save ‘at the top right corner to save all changes 

To activate applicant email notifications for Inspections

1. Navigate to Permitting > Other Permits > Customer Follow up Emails
2. Select which notifications you want to enable: Inspections 
3. Message Fields : Include what fields you want to include in the email. Select the toggle to Yes or No for:
   • Inspection Date
   • Inspection #
   • Inspection Type
   • Inspection Status
   • Permit #
   • Permit Type
   • Inspector Comment
   • Project Address
4. Actions : Scroll down and click the pencil icon  on the applicable status to activate the email notification.
   • Select the Active toggle to Yes or No
   • Include any custom text you want to include in the message of the email
   • Click Save
   • Click the envelope icon  to preview the email notification 
5. Click Save ‘at the top right corner to save all changes